Case Study: University of San Francisco achieves 75% faster implementation and cleans years of bad data in hours with Flexera

Rewriting Years of Bad Data in a Matter of Hours for this California University

The University of San Francisco’s lean IT team faced tangled, manual asset and CI management across disparate systems (LANDesk and customized ServiceNow records), producing inconsistent, incomplete and inaccurate data that hindered ticket routing, increased costs and put future ServiceNow adoption at risk.

By deploying Flexera’s Technopedia and Normalize through certified ServiceNow integrations, USF automated discovery normalization, enriched and consolidated asset data into the CMDB, and auto-mapped CIs to models. The result: a true, up-to-date inventory, a 75% reduction in implementation time, bad data cleaned in hours, lower operational costs and confidence to adopt advanced ServiceNow apps.

University of San Francisco