Case Study: Providence Health & Services achieves rapid app delivery and 320 hours of IT time saved with Flexera App Portal

Providence Health & Services Employees Save Time and Money by Ordering Desktop Applications Through a Self-Service App Store

Providence Health & Services, a not-for-profit Catholic health system spanning five states, depended on desktop applications for core clinical and administrative work. IT was manually fulfilling about 2,400 one-off software requests a year—about 320 staff hours—with users often waiting up to four days, and IT lacked visibility into license usage, leading to overbuying and risk of contract penalties.

Providence implemented Flexera App Portal integrated with Microsoft SCCM, offering a self-service catalog of 200 items and automated approval workflows. Applications are delivered in as little as 10 minutes (no approval) or typically within two hours, saving the 320 staff hours previously spent on manual requests, improving user productivity, and enabling license metering and reclamation to ensure compliance and avoid extra license costs; a broader rollout across the system is underway.

Providence Health & Services

Jason Andersen

Software Deployment Specialist, Providence Health & Services