Case Study: NetApp achieves 70% faster installer builds and up to 80% fewer support calls with InstallShield from Flexera

NetApp Developed Reliable Software Installations 70% Faster

NetApp, a leading provider of storage and data management solutions, needed reliable installers for its NetApp ApplianceWatch PRO. Their initial installer built with the open-source WiX tool was slow to develop, hard to use without deep Windows Installer/XML expertise, and offered no technical support, making it difficult to meet complex installation requirements and stay current with new technologies.

NetApp switched to InstallShield, using its out-of-the-box tools (Project Assistant, Dialog Editor, InstallScript), automatic localization, Standalone Build for nightly integration, and dedicated support. The change enabled about 70% faster build times, more reliable and customizable installers, and up to an 80% reduction in installation-related end-user support calls, lowering costs and improving delivery.

NetApp

Rajesh Rajashekar

Software Developer