Case Study: Global Business Process Outsourcing Provider achieves compliant, on-time automated installer with Flexera (InstallShield)

Global Business Process Outsourcing Provider Delivered a Professional and Reliable Install Experience

A global information management and business process outsourcing provider contracted by the U.S. Federal Government and Armed Forces was developing a large, mission-critical application but faced an imminent government qualification test with no functional automated installer. A third-party contractor’s four months of work produced less than 10% of the required installer, leaving the client at risk of failing the test and jeopardizing federal funding.

Flexera Software’s Global Consulting Services rapidly scoped and built two InstallShield Windows Installer packages within the client’s deadline, implementing prerequisite checks, a dozen custom dialogs, and more than two dozen C#/C++ custom actions for validation and configuration. The team worked remotely with VPN and source-control access, delivered a robust, standards-compliant install on time and within budget, passed the government test, and secured an ongoing relationship with the client.