Case Study: FedEx Services achieves lower software distribution costs and improved customer experience with Flexera's FlexNet Connect

FedEx Services Uses FlexNet Connect to Push Out Software Updates

FedEx Services, a $1.5 billion operating company of FedEx Inc. that integrates technology and services for global supply chains and e‑commerce, needed to deliver a superior customer experience across thousands of machines. Their primary challenges were reducing software distribution costs, improving end‑user communication, and ensuring timely, entitlement‑based product updates.

By implementing Flexera’s FlexNet Connect, FedEx Services could publish software updates, send both system and promotional messages directly to customers, and collect usage data (for example, Windows 7 vs. Windows 8 adoption). This reduced distribution costs, improved customer satisfaction, and provided actionable insights to guide product support and strategic decisions.

FedEx

Nishi Pati

Information System Architect