Case Study: Department of Foreign Affairs, Trade & Development Canada achieves same-day app delivery and $1.24M in reclaimed licenses with Flexera

Department of Foreign Affairs, Trade & Development Canada Reduced Service Delivery Time from 8 Weeks to Same Day

The Department of Foreign Affairs, Trade & Development Canada (DFATD) supports 13,000 users across 174 missions worldwide but struggled to deliver desktop applications efficiently. Users didn’t know what software or license costs were available, requests took 4–8 weeks, IT had no visibility into usage, and a manual license-reclamation process was costly and limited in scope.

DFATD implemented Flexera’s App Portal (apps@DFATD) to create an enterprise app store and automate software request, approval and reclamation workflows. In just over six months delivery times dropped to same‑day or under 30 minutes, user satisfaction rose, IT saved the equivalent of 320 workdays per year, and automated reclamation recovered over 4,000 licenses worth $1.24M (with 30 stocked apps valued at $2.25M and over $150K saved in reduced desktop visits the first year).