Case Study: Communications Equipment Providing Company achieves lower support costs and increased revenue with Flexera's FlexNet Licensing & FlexNet Operations

Communications Equipment Provider Cuts Support Costs and Improves Customer Satisfaction

A worldwide leader in digital video infrastructure serving customers such as Comcast, Time Warner Cable and Virgin Media faced mounting licensing challenges: a paper-based, homegrown system that could not scale, left customers with little visibility into activations and entitlements, generated high support volumes, and prevented flexible feature toggling or new pricing models.

The company implemented FlexNet Embedded and FlexNet Operations from Flexera, integrated with its Oracle ERP to automate license delivery and provide a self-service portal. The result: lower support costs and higher customer satisfaction, increased license sales and ROI, faster creation of new product configurations and pricing (e.g., pay-per-view or event HD features), improved entitlement visibility for budgeting and capacity planning, and reduced internal maintenance effort.