Case Study: Accelrys achieves 12% higher customer satisfaction and up to 18% lower software distribution costs with Flexera's FlexNet Operations Cloud and FlexNet Electronic Software Delivery

Accelrys Enhances the Customer Experience and Its Brand with FlexNet Operations Cloud and FlexNet Electronic Software Delivery

Accelrys, a scientific software company that provides development tools, analytics and services to enterprises, needed to modernize how it delivers software to meet rising customer expectations for instant access while cutting distribution costs and complexity. Their legacy physical-media and FTP-based processes were slow, costly and didn’t scale for global growth.

By adopting FlexNet Operations Cloud with FlexNet Electronic Software Delivery and integrating a “try before you buy” workflow into Salesforce and Oracle, Accelrys began delivering entitled releases instantly and proactively managing entitlements. The change boosted customer satisfaction by 12%, cut software distribution costs by up to 18%, significantly increased trial-to-customer conversion rates, and provided a scalable platform for international rollout.

Accelrys

Jennifer Fanelli

Senior Director, Global Support & Operations