Case Study: Jefferson County Clerk’s Office achieves reliable 24/7 digital service continuity with Flexential

Reliable 24/7 connectivity enables the Jefferson County Clerk’s Office to serve residents without interruption

The Jefferson County Clerk’s Office, Kentucky’s largest county clerk’s office, needed more reliable infrastructure as it modernized services and digitized millions of public records. Its existing setup struggled to support online access, vehicle registrations, and operations across 13 locations, creating gaps in connectivity and service continuity. Flexential colocation and interconnection were chosen to help stabilize and scale the environment.

Flexential implemented enterprise-grade colocation and interconnection with redundant power, failover systems, and carrier-neutral connectivity, backed by a 100% uptime SLA on power and bandwidth. The result was a major improvement in reliability, with internet availability rising from about 70% to nearly 100%, plus consistent access to millions of records and fewer support needs. Flexential also gave the IT team a stronger foundation to focus on modernization instead of infrastructure issues.

Jefferson County Clerk’s Office

Griffin P. Torrance

Director of IT