Case Study: Vehicle personalization provider Insignia Group achieves increased uptime and customer satisfaction with Flexential public cloud

Public cloud reliability poises vehicle personalization provider for global growth

Insignia Group, a Rock Hill, S.C.–based vehicle personalization provider that offers a patented online configurator used by dealerships to upsell accessories, relied on constant website availability to drive additional revenue. Frequent downtime with its prior cloud provider threatened customer satisfaction, dealer relationships and the company’s bottom line.

Insignia migrated its production environment to a custom virtual machine in Flexential’s redundant, SLA‑backed public cloud with no downtime, improving consistency and uptime. The move increased customer satisfaction, reduced time spent on support, boosted revenue from dealership sales, and positioned Insignia to expand nationally and pursue a worldwide presence.

Insignia Group

Brian Smithson

Vice President