Case Study: WebTPA achieves uninterrupted data access and 100% portal uptime with Flexential colocation and Recovery Cloud

Providing heath organizations with the data and support to improve operations

WebTPA, a large third‑party healthcare benefits administrator supporting 2.3 million members and processing millions of claims annually, faced stability and performance issues from an aging on‑premises data center after its 2020 acquisition by GuideWell. Rapid growth and the need to ensure uninterrupted access to web portals and customer data created an urgent requirement for a scalable, secure colocation deployment and a real‑time disaster recovery solution.

WebTPA deployed Flexential’s FlexAnywhere platform—placing production colocation in the Dallas–Plano facility and using the Flexential Recovery Cloud (Denver) for DRaaS—along with Alert Logic managed detection and response for 24/7 security. The result is near‑real‑time replication, an SLA‑backed 100% uptime commitment, reduced downtime, enhanced cyber and physical protection, true 24/7 operations, and the ability to scale infrastructure so internal teams can focus on core business and customer experience.

WebTPA

Frank Garcia

Director of Information Technology