Case Study: Priority Ambulance achieves low-latency emergency dispatch with Flexential’s FlexAnywhere Platform

Priority Ambulance achieves low-latency data delivery to dispatch ambulances quickly with Flexential geo-diverse data centers

Priority Ambulance, a fast-growing EMS provider operating in 14 states and serving more than 600,000 patients annually, needed unwavering uptime and low-latency data delivery so its 9-1-1 interfaces and phone systems could dispatch aid without delay. As the company expanded through acquisitions, it sought a national colocation partner to reduce latency, ensure resilience for mission‑critical systems, and support a 24x7 emergency operation.

Priority Ambulance partnered with Flexential and adopted the FlexAnywhere™ hybrid platform—deploying colocation in Phoenix, Nashville and Louisville, plus interconnection, cloud, DRaaS, BaaS and professional services—to create geo‑diverse, highly connected infrastructure. The solution delivered redundant 2N architecture and private DCIs, moved applications closer to users and cut roundtrip latency from ~70 ms to 11–12 ms (with DR under 10 ms), improving reliability, speeding dispatches and protecting patient data.

Priority Ambulance

Todd Endicott

Manager of IT Implementations