Case Study: Extended Stay America achieves rock-solid uptime, security, and SOC compliance with Flexential colocation and DR services

Leading-edge, compliant facility keeps hospitality provider checked in

Extended Stay America, preparing to go public in 2013, faced recurring outages, cooling problems and connectivity disruptions with its existing provider that threatened reservations, check‑ins and core operations. With most applications hosted by third parties and a relatively small data center footprint, the company chose colocation to achieve the uptime and compliance needed for its public transition.

Extended Stay America selected Flexential (North Charlotte with a DR site in Louisville) for its security, redundancies, 24/7 onsite staff, independent audits and hands‑on project support. Flexential handled racking, cross‑connects and DR testing, enabling SOC compliance, eliminating major outages, boosting productivity and consolidating equipment into secure cabinets — while leaving the company positioned to scale and explore future cloud and recovery services.

Extended Stay America

Ames Flynn

Chief Information Officer