Case Study: Nolan Transportation Group achieves scalable, high-availability communications to keep deliveries on track with Flexential

Keep Shelves Stocked and the Economy Going

Nolan Transportation Group (NTG) is a fast-growing third‑party logistics provider that coordinates shipments for over 7,000 shippers and 30,000 carriers across North America. Rapid year‑over‑year growth left NTG needing a dependable, scalable IT platform—particularly for its mission‑critical phone system that supports 24/7 communications across 13 locations, handles sudden spikes in call volume, and underpins customer service and on‑time deliveries.

Flexential built a secure, hosted private cloud and deployed a unified Mitel phone system with active‑active, dual‑site resiliency (Atlanta and Louisville), redundant networking, 30‑day backups, and a 100% SLA for power, cooling and bandwidth. Combined with professional and managed SQL services, the solution centralized management, scaled to handle heavy call traffic, and improved uptime and call analytics—helping NTG maintain exceptional customer service, support rapid growth and acquisitions, and prepare for TMS/CRM integrations and future data‑driven initiatives.

Nolan Transportation Group

Monica Devereaux

Vice President of Marketing