Case Study: Heart to Heart Hospice achieves secure, scalable remote patient care with Flexential Professional Services

Hospice Organization Provides Patients with Critical Services Through Remote, Technology Enabled Locations

Heart to Heart Hospice, a Plano, Texas–based provider of palliative and support care across 41 locations, needed reliable, secure access to patient records and scheduling from numerous remote sites. With a small internal IT team and legacy consumer-grade equipment, the organization faced risks to care continuity and compliance unless it deployed enterprise-grade firewalls, monitoring and a hardened data center environment.

Flexential delivered colocation and Professional Services, migrating Heart to Heart to the Dallas–Richardson data center and creating a “plug-and-play” managed firewall template that connects 38+ remote sites via VPN to a secure, compliant hub. The solution improved security and uptime (around 99%), produced significant cost savings, reduced the IT team’s workload by extending Flexential as a trusted partner, and positioned the hospice to expand with new offices and inpatient facilities.

Heart to Heart Hospice

David Spitzer

Vice President of IT Infrastructure and Support