Case Study: American Residential Services achieves faster dispatch and 99.999% availability with Flexential Hosted Private Cloud (Advanced Access)

Ensuring comfortable home and work environments

American Residential Services (ARS), a nationwide provider of heating, cooling, plumbing and drain services, needed better control, performance and resiliency to support an AI-enabled enterprise dispatch system and replace end-of-life infrastructure. After repatriating workloads for greater oversight, ARS’ internal team became stretched managing infrastructure and sought a solution that combined cloud ease with colocation control to ensure rapid response times and consistent application performance.

Flexential delivered its FlexAnywhere platform—Hosted Private Cloud (Advanced Access), Recovery Cloud DRaaS, high-speed interconnection and professional services—providing a managed, high-performance environment backed by strict SLAs. The solution accelerated ARS’ AI dispatch rollout across 75 businesses, improved dispatch efficiency and uptime, freed IT to focus on customer-facing initiatives, and reduced the risk of lost revenue from downtime.

American Residential Services

John Carreno

Vice President of IT Infrastructure and Operations