Case Study: HealthTrio achieves 99.95%+ portal availability, better patient experiences and lower costs with Flexential

Driving better patient experiences and decreasing healthcare providers’ costs through innovative portal solutions

HealthTrio is a leading healthcare digital engagement SaaS with more than 20 years in the market, supporting over 10 million consumers, 2 million provider-office users and more than 30,000 daily logins. Facing stringent security, privacy and regulatory demands — and the need to scale from a startup budget into an industry leader — HealthTrio needed a compliant, resilient IT foundation that could grow with its business.

HealthTrio partnered with Flexential for a hybrid IT stack — secure colocation (production in Salt Lake City), Disaster Recovery-as-a-Service (replication to Denver–Englewood), cloud and professional services — to deliver compliance (SOC, HITRUST, HIPAA), scalability and operational resilience. The result: portal availability exceeding 99.95%, lower operating costs, faster end-user access to records and billing, and a freed internal IT team focused on product innovation while HealthTrio expands into new markets.

HealthTrio

Chris Kobran

Senior Vice President, Technology & Service Delivery