Case Study: Biopharmaceutical Services Company achieves 24x7 operational efficiency and faster troubleshooting with Flexential Managed Colocation

Communication and collaboration drive efficiency and performance

A global Fortune 500 biopharmaceutical services company that had been operating independent data centers consolidated and engaged Flexential to address rising costs, operational inefficiencies and compliance risks. The customer struggled with unmanaged cabling and cooling, heavy on-site staffing demands, long ticket backlogs, frequent badge access, and quarterly maintenance windows that required 16 hours of downtime.

Flexential implemented a Remote Hands Managed Colocation solution—adding onsite staff, 24x7 TAC support, tighter access controls, inventory and shipment processes, and best-practice cabling (30–40% rewired and color-coded). Results included ticket backlogs shrinking from hundreds to several dozen, badge hits falling to 5–6% of prior levels, troubleshooting times dropping from over an hour to about 15 minutes, 99% of onsite needs managed by Flexential, improved cooling/server longevity, and a new monthly four-hour maintenance window that eliminated disruptive downtime.