Case Study: Pulmonary Associates achieves 99.999% uptime and HIPAA‑compliant EMR operations with Flexential

Cloud-delivered uptime powers medical practice operations

Pulmonary Associates, a largely paperless pulmonary practice, was frequently disrupted by recurring downtime that made their EMR, payroll and email inaccessible, sometimes forcing clinic closures. Faced with strict HIPAA/PCI requirements and slow resolution times from their previous provider, the practice needed a more reliable, compliant infrastructure to protect patient data and maintain operations.

They migrated to the Flexential public cloud—an SLA-backed, HIPAA-compliant platform integrated with third-party compliance tools and managed services (antivirus, off-site backup). The move delivered a dramatic increase in uptime, faster issue resolution, improved staff productivity and patient service, cost benefits for larger clinics, and scalable capacity to support future growth.

Pulmonary Associates

Sonya Kohl

Practice Administrator