Case Study: IGT achieves faster response times, lower fuel costs and safer fleets with FleetLocate

How a Gaming Leader Keeps Their Machines and Technicians Running

Global gaming leader International Gaming Technology (IGT) needed a better way to manage more than 1,300 technicians who service over 100,000 lottery retailers and gaming operators across the U.S. After reviewing systems and objectives, IGT selected Spireon’s FleetLocate fleet management system to improve technician visibility, dispatching and operational efficiency.

Since deploying FleetLocate in 2015, IGT has seen clear ROI: a 6% reduction in fuel consumption from lower idle time, a 28% drop in preventable accidents and 22% fewer non‑preventable accidents, and 4,000 fewer maintenance visits in one year. Real‑time alerts and location tracking also sped dispatches to meet tight SLAs—driving faster responses, stronger safety habits, and measurable cost savings.

IGT

Chris Costanza

Senior Director of Field Services