Case Study: Hawx gets field technicians productive from hour one with Fleet Device Management

Hawx cuts onboarding support to under 10 minutes with Fleet

Hawx, a pest control company, faced major challenges managing iOS devices for its seasonal workforce using Jamf. Their field technicians were unable to work until their phones were provisioned, but login issues and difficulty identifying devices during support calls flooded the helpdesk and caused significant delays, especially during peak hiring seasons.

By implementing Fleet Device Management, Hawx automated its onboarding and offboarding processes using Fleet's API integrated with Tines and Okta. This solution from Fleet allowed new technicians to be productive from their first hour, saved up to ten minutes per support call by instantly identifying devices, and enabled a full migration from Jamf in just one month, eliminating a major operational headache.

Hawx