Case Study: Postal achieves surprise-free global gifting and 400% client growth with FlavorCloud

Postal grows client base 400% with FlavorCloud

Postal, an intelligent corporate gifting platform, faced the challenge of ensuring recipients worldwide never had to pay surprise duties or taxes on delivery, which risked ruining the customer experience. Their previous process for managing international shipments was complex and prone to delays and refusals at customs. To solve this, they partnered with FlavorCloud for its guaranteed Delivered Duty Paid (DDP) service and landed cost engine.

By integrating FlavorCloud's solution, which provided accurate cost transparency at checkout and handled customs clearance and last-mile coordination, Postal eliminated surprise bills for recipients. This partnership yielded significant results, including a 400% increase in Postal's client base, with nearly half of that volume now international. Furthermore, they achieved a 166% increase in international customer retention, allowing them to expand confidently into new markets.

Postal