Case Study: Loop & Tie cuts international shipping costs and boosts orders with FlavorCloud

Loop & Tie cuts shipping costs 45% with FlavorCloud

Loop & Tie, a corporate gifting platform, faced a significant challenge with international shipping. Their previous carriers could not reliably guarantee that duties and taxes were prepaid, which meant gift recipients were often hit with unexpected fees upon delivery. This led to customer dissatisfaction, an increase in support complaints, and operational inefficiencies for Loop & Tie. They turned to FlavorCloud for a solution involving its landed cost and compliance engines.

FlavorCloud implemented its solution to guarantee Delivered Duty Paid (DDP) shipping and manage customs clearance. This eliminated surprise fees for recipients and drastically improved reliability. The results for Loop & Tie were substantial: a 45% decrease in shipping label costs, an 18% reduction in international shipping-related support tickets, a 19.4% increase in order volume, and a 17.5% lift in order value. FlavorCloud's ongoing support and managed compliance service were key to this success.

Loop & Tie