Case Study: Furls Fiberarts achieves transparent, painless international shipping with FlavorCloud

Furls Fiberarts grows international sales to 10% with FlavorCloud

Furls Fiberarts, a maker of ergonomic crochet hooks, faced a significant challenge with international shipping. Their customers were frequently hit with $20-$30 in surprise customs fees upon delivery, which deterred international sales and created a poor customer experience. The company sought a solution to provide transparency and eliminate these hidden costs for their global customers.

FlavorCloud implemented its guaranteed Delivered Duty Paid (DDP) shipping solution, which provided customers with the full landed cost upfront at checkout, eliminating surprise fees. This solution, combined with FlavorCloud's carrier network, also provided Furls with more competitive shipping rates and faster delivery times. As a result, international orders to countries like Canada, the UK, and Australia now represent 10% of total sales, a share that has grown steadily since partnering with FlavorCloud.

Furls Fiberarts