Case Study: Loop & Tie achieves 45% lower international shipping costs with FlavorCloud

45% Decrease on International Shipping Costs

Loop & Tie, a corporate gifting platform, faced significant challenges with their international shipping. Their customers' gift recipients were often required to pay unexpected duties and taxes upon delivery, which diminished the gift-giving experience and led to increased customer complaints and support tickets. They needed an end-to-end solution to manage duties, taxes, and customs clearance, leading them to partner with FlavorCloud.

By implementing FlavorCloud's delivered duty paid (DDP) solution, Loop & Tie ensured recipients no longer faced surprise fees. This seamless integration provided managed customs clearance and access to a global carrier network. The results were significant: a 45% decrease in shipping label costs, an 18% reduction in related support tickets, and a 19.4% increase in order volume, demonstrating FlavorCloud's direct impact on their growth and customer satisfaction.

Loop & Tie

Andy Pekala

Fulfillment & Operations Manager