Case Study: a leading US mortgage company automates LQI processing with Flatworld Solutions

US Mortgage Company reduces manual FTE by 50% with Flatworld Solutions

The customer, a US mortgage company, faced challenges in its manual Loan Quality Investment (LQI) process, which was prone to human error. They engaged vendor Flatworld Solutions to implement a Cognitive Process Automation (CPA) solution to automate this workflow and reduce intervention.

Flatworld Solutions developed three AI bots to automate the LQI process stages, handling undisclosed debt notifications and credit report quality checks. The results included a 50% reduction in manual FTE, a 98% reduction in processing time per loan document, and 100% accuracy in transactions, allowing the client to process 70% more applications daily.