Case Study: US Based Company Achieves Faster, Lower-Cost Forms Processing with Flatworld Solutions

US Based Company - Customer Case Study

Flatworld Solutions worked with a US Based Company that operates one of the world’s largest vacation ownership programs and pioneered point-based timeshares. The customer needed forms processing support to build a marketing database of potential customers from seminar sign-up forms, with data scanned and uploaded securely for processing.

Flatworld Solutions built a web-based software solution to index, search, and process the forms, with a dedicated team of 40 data entry operators handling regional workflows. Flatworld Solutions processed an average of 15,000 forms per day, sometimes reaching 25,000 in a single day, and delivered completed work within 12 hours. As a result, the customer expanded from serving one region to the entire US and South Pacific, improved quality, reduced error rates, and decided to outsource all projects to Flatworld Solutions.