Case Study: Health Insurance Company streamlines back-office operations with Flatworld Solutions

Streamlined Back-office Solutions for a California-based Client

Flatworld Solutions worked with a San Francisco-based health insurance company that operates as an online insurance broker helping workers find coverage within their budget. As the business grew, the customer became overwhelmed by servicing existing clients and managing insurance back-office processes, which created a bottleneck and pulled focus away from acquiring new business.

Flatworld Solutions took over the client’s back-office operations, tailoring the service to their agency management needs and assigning experienced resources, team leaders, and project managers to ensure timely completion. As a result, Flatworld Solutions helped stop the client’s high-cost manual “band aid” processes, took over nearly 80% of back-office operations, and freed the account manager to focus on growing new business, while earning complete customer satisfaction.