Case Study: Motorcycle Insurance Company achieves zero-downtime IT support with Flatworld Solutions

Provided it support to a motorcycle insurance company

Flatworld Solutions worked with Motorcycle Insurance Company, a leading UK motorcycle insurance provider, to strengthen its IT operations. The customer was struggling with limited internal IT resources, frequent downtime, and difficulty keeping up with newer technology while supporting six locations across the United Kingdom.

Flatworld Solutions delivered dedicated IT support services with extended coverage across weekdays and weekends, using a round-robin FTE model, automation, a new ticketing system, and remote server monitoring. The results included reduced IT workload for the client, who needed just 1 hour per week to review IT issues, improved operational stability with fewer downtimes, additional application development work, and expansion of the solution to the company’s subsidiary offerings.