Case Study: Insurance Service Provider Company improves policy checking efficiency with Flatworld Solutions

Policy Checking Services for a US-based Insurance Service Provider

Flatworld Solutions helped a New York-based insurance service provider that serves around 1,000 individuals and families and 2,000 businesses across the tri-state area. As the customer expanded its offerings, it faced delays in policy checking, certificate generation, agency management system updates, and other back-office tasks, and needed a cost-effective way to streamline operations.

Flatworld Solutions responded by setting up a dedicated team of insurance specialists to handle the customer’s back-office needs and ensure documentation was complete, accurate, and processed efficiently. The engagement improved operational efficiency, shortened the claims processing cycle, reduced overall back-office costs by nearly 22% over three years, and boosted productivity, tracking, fraud detection, and customer satisfaction.