Case Study: Billing Service Company for Surgical Providers achieves faster, high-quality claim processing with Flatworld Solutions

Patient Demographics & Charges Entry

Billing Service Company for Surgical Providers, a Georgia-based medical billing company, was struggling to manage roughly 1,000 to 1,200 claims per month while maintaining fast turnaround and high-quality output. The company turned to Flatworld Solutions for patient demographics and charge entry services to help reduce delays and relieve pressure on its internal operations.

Flatworld Solutions responded by assigning a dedicated team of experienced medical billing professionals to handle patient demographics and charge entry across four medical practices. The vendor achieved 98% quality from day one, cleared the client’s backlog quickly, minimized clarification requests, and maintained a very low error rate by referencing older charges and internal billing guidelines, resulting in smoother monthly processing of about 1,200 claims.