Case Study: E-Commerce Company achieves 300% order volume growth with Flatworld Solutions order processing services

Order Processing Services for an e-commerce Company

The E-Commerce Company, a small business with a global presence, was handling sales, marketing, order management, finance, logistics, and customer service in-house. This created challenges around keeping up with daily order processing, tracking, customer inquiries, and maintaining timely 24-hour support, while also limiting the owner’s ability to focus on business expansion and making it difficult to build an internal support team. Flatworld Solutions provided order processing services to help relieve these operational pressures.

Flatworld Solutions fully outsourced the customer’s order management process, including order validation, tracking, placement, refunds, product queries, and exception handling such as cancellations and modifications. The team also developed proprietary authentication and validation methods and trained staff on the client’s systems and terminology. As a result, order volumes increased by 300% over 18 months, technical support was shifted to email, and the customer was able to focus more on growth and marketing while benefiting from a distributed support model.