Case Study: a leading online pet shop reduces email backlog with Flatworld Solutions' customer support

Online Pet Shop clears email backlog in 5 days with Flatworld Solutions

Flatworld Solutions provided email customer support services to an online pet shop, a leading retailer of pet accessories and apparel. The client was overburdened with operational work and required a reliable partner to deliver timely and accurate email support while maintaining a low cost and quick turnaround time.

Flatworld Solutions implemented a solution that began with a trial project to understand the scope of work and clear a backlog. They hired a skilled team that underwent a five-day training program. Each agent was assigned a daily target of email tickets to resolve. The client was extremely delighted with the results, as Flatworld Solutions successfully eliminated the email backlog within a short timeframe, leading to a promise to extend the contract.