Case Study: Mortgage Valuation Company achieves faster turnaround and lower costs with Flatworld Solutions

Mortgage Valuation Company - Customer Case Study

Mortgage Valuation Company, a rapidly growing U.S. provider of residential and commercial mortgage valuation services, was struggling with quality checks and appraisal delivery. Its existing provider could not keep up with uneven report volumes, lender-specific guidelines, and fast turnaround expectations from lenders and brokers. The company turned to Flatworld Solutions for mortgage valuation services to improve review quality and scale operations.

Flatworld Solutions studied the client’s process, created review guidelines, and set up a dedicated, multi-shift team to handle appraisal checks and deliveries, supported by cross-trained reviewers and a separate quality control team. As a result, turnaround time dropped from 24 hours to under 2 hours, revision requests decreased, business from existing clients grew by 25%, and operational costs fell by 40-50%. The customer also outsourced more than 90% of its work volume to Flatworld Solutions.