Case Study: Australian Radiologist Company achieves 40% cost reduction with Flatworld Solutions

Medical Transcription Services for Australian Radiologists

Australian Radiologist Company needed a way to automate the processing of about 2,000 STAT transcription reports per month and wanted the work handled in the Australian time zone. They also planned to use new online software to streamline radiology transcription for CTs, MRIs, and X-rays, and needed a provider that could quickly adapt to the platform. Flatworld Solutions was selected to support the medical transcription workflow.

Flatworld Solutions assigned experienced medical transcriptionists, held training sessions to learn the new software, aligned working hours to Australian time, and followed a strict quality assurance process. Despite VPN and software-learning challenges, Flatworld Solutions delivered 2,000 high-quality STAT transcription reports on time and helped the customer reduce operational costs by almost 40%.