Case Study: Medical Billing Organization improves cash flow and reduces costs with Flatworld Solutions

Medical Billing Organization - Customer Case Study

Medical Billing Organization, a growing medical billing company based in Houston, TX, needed help managing charge and demographic entries. They turned to Flatworld Solutions to address cash flow delays caused by late claim submission and ongoing employee turnover, and asked the team to work in the Kareo practice management software.

Flatworld Solutions quickly ramped up a cross-trained team, established a defined process for updates within 8 business hours, and maintained a 24-hour turnaround time for more than 17,000 claims per month. With two levels of quality assurance, Flatworld Solutions delivered 98–99% accuracy, helped the customer overcome turnover issues, improved cash flow, and reduced operating costs by more than 45%.