Case Study: Medical Billing & Accounts Receivables Management Company improves collections and cuts A/R days with Flatworld Solutions

Medical Billing & Accounts Receivables Management Company- Customer Case Study

Flatworld Solutions worked with a Maryland-based urgent care practice that was struggling with account receivables management. The customer faced delayed billing beyond 24 hours, declining collections, and poor-quality work from in-house billers, and planned to outsource all billing if Flatworld could prove its AR management capabilities. The project involved full-service billing for an average of 700 claims per month, using the AdvancedMD practice management software.

Flatworld Solutions provided a dedicated team and account manager, including an AR expert and full-time medical coding and billing staff, and built an efficient AR and billing process to ensure claims were completed within 24 hours. Flatworld also followed up on denied claims, resolved insurance issues, and maintained a knowledge base of solutions. As a result, average AR days dropped from 34 to 23 over six months, collection percentage rose from 53% to 61%, A/R over 90 days fell from 21% to 15%, and the customer improved cash flow, reduced administrative costs, and gained more time to focus on patient care.