Case Study: A Leading Home Improvement Products Manufacturer achieves faster customer response with Flatworld Solutions

Manufacturer flatworld solutions provided ticketing & email support services to a leading home improvement products

A Leading Home Improvement Products Manufacturer, a high-end California-based home décor and home improvement products maker, needed help with internal ticketing and email support. The company wanted a team trained on its internal CRM, able to close different types of tickets and queries, and ready to meet a tight timeline for training 10 employees in one month.

Flatworld Solutions supplied the required personnel within two weeks and provided agents skilled in ticketing and email support, with training aligned to the client’s CRM and manufacturing processes. The pilot team quickly mastered the system, helping the client respond to customer emails faster and save time, and the success led A Leading Home Improvement Products Manufacturer to request five additional services and extend the contract by three months.