Case Study: Leading Global Software and Services Company expands sales reach with Flatworld Solutions call center outsourcing

Leading Global Software and Services Company - Customer Case Study

Leading Global Software and Services Company, a Minneapolis-based NASDAQ-listed software and services firm, was looking to expand its India operations and leverage India’s growing IT-enabled services sector. Flatworld Solutions was selected to support its call center offshore outsourcing needs, focusing on sales process support and customer-facing interactions.

Flatworld Solutions implemented a pilot-based offshore call center team in India, staffed with B2B specialists, sales-skilled communicators, and trained personnel to deliver the first-level pitch. The pilot was highly successful, leading the customer to expand the service across additional business divisions and product categories, with market coverage growing from the USA to the UK, Canada, and Anglophone Africa; the improved productivity also resulted in increased budgets.