Case Study: Leading Duct Company boosts duct layout delivery with Flatworld Solutions

Leading Duct Company - Customer Case Study

Leading Duct Company, a leading US-based company in the international duct layout industry, needed a vendor with deep duct-industry expertise to outsource duct layout design, finance and accounting, software development, and web analytics services. The company’s main challenge was keeping up with a rapidly rising demand for new, professional duct layout drawings that could be delivered quickly and easily modified for dealers in the US and expansion into the UK. Flatworld Solutions was selected to provide outsourced duct layout services using both commercial and customer-developed software.

Flatworld Solutions implemented a small, scalable process focused on fast, high-quality design delivery and deployed engineers at the customer’s US office under an FTE model to ensure a smooth transition. As a result, design output increased threefold within three months and demand later grew tenfold while quality and turnaround remained strong. Over ten months, Flatworld Solutions completed 330 design projects, helping the customer shift attention to inventory planning and invoicing while also expanding into additional services such as data management, finance and accounting, and website optimization.