Case Study: Leading Ambulance Billing Organization achieves faster claims processing and 45% cost savings with Flatworld Solutions

Leading Ambulance Billing Organization - Customer Case Study

Leading Ambulance Billing Organization, a Georgia-based ambulance billing company, partnered with Flatworld Solutions to manage charge and demographic entries. The customer faced cash flow issues caused by delayed claim submissions and employee turnover, and needed support working in SweetSoft, their practice management software, for a highly complex ambulance billing workflow.

Flatworld Solutions provided cross-trained medical billing support for payment posting, patient demographics, and charge entry, with only 30 hours of knowledge transfer over four weeks. The vendor implemented a process that allowed updates within 8 business hours, maintained a turnaround time of under 48 hours, and delivered 98–99% accuracy through two levels of QA, helping the customer reduce operating costs by more than 45% and successfully process 3,000+ claims per month with no escalations over two years.