Case Study: IT and Management Solution Company achieves 24x7 retail design support with Flatworld Solutions

IT and Management Solution Company - Customer Case Study

IT and Management Solution Company, a $600 million provider of IT and management solutions for retail stores worldwide, needed tailored retail design and drafting support for its diverse clients, each with different branding, communication, style, and standards requirements. The company turned to Flatworld Solutions for retail design and drafting services, including interior design, space planning, elevations, signage design, store feature detailing, design updates, and revamp drawings.

Flatworld Solutions addressed the challenge by training a project manager onsite, then scaling a dedicated team of trained engineers to handle each client’s needs, with one team aligned to the customer’s time zone and another to Indian hours for 24x7 support. With tracking systems for feedback and time spent, plus weekly and monthly reviews, Flatworld Solutions successfully delivered 275 projects and improved quality over time, leading the customer to request more complex drawings and designs.