Case Study: an Indian multi-vendor platform boosts subscriptions with Flatworld Solutions' cold calling services

Indian Multi-Vendor Platform adds an agent and wins ongoing contract with Flatworld Solutions

Flatworld Solutions provided cold calling services to an Indian multi-vendor platform. The client's challenge was running a pilot project to acquire new customers for their B2B platform in the packaging industry. They were initially unsure of the outcome and faced difficulties hiring proactive agents who could convincingly sell free and paid subscriptions, a task further complicated by the COVID-19 lockdown.

The solution from Flatworld Solutions involved deploying a dedicated, carefully sourced team and reworking the client's calling script. Agents were trained by the client and provided with FAQs. Operations continued seamlessly during lockdown with a work-from-home arrangement. The result delighted the client, leading to an ongoing contract and the addition of another agent to the team.