Case Study: an Indian Medtech Company achieves faster, scalable chat support with Flatworld Solutions

Indian Medtech Company onboards 100+ chat agents in 10 business days with Flatworld Solutions

The client, an Indian Medtech company, was facing an exponential increase in chat volume due to a new Covid-19 wave and needed an outsourcing partner to quickly provide a chat support team. Their challenge was to find a vendor, Flatworld Solutions, that could onboard agents rapidly to handle the volume while delivering high customer satisfaction results.

Flatworld Solutions successfully onboarded over 100 customer support agents within 10 business days. The agents delivered the desired customer satisfaction performance within a week of going live. As a result, the highly satisfied client increased the team size and renewed the contract for an ongoing engagement with Flatworld Solutions.