Case Study: A Leading Mortgage Lender reduces underwriting turnaround time with Flatworld Solutions

Helped Mortgage Lender Improve Conversions

A Leading Mortgage Lender, a fast-growing retail and wholesale mortgage lender operating in more than 20 states, turned to Flatworld Solutions for mortgage underwriting services when its in-house underwriting team could no longer keep up with rising loan volume. The customer faced a growing backlog of loans, delayed processing times, broker frustration, employee strain, and rising attrition, while hiring and training new underwriters internally was too slow and costly.

Flatworld Solutions responded by setting up a dedicated underwriting team that quickly learned the client’s processes, supported file handling with on-site underwriters, built process documentation, expanded the team rapidly, and added quality assurance and regular feedback loops. As a result, Flatworld Solutions helped reduce underwriting turnaround time from several weeks to less than 48 hours, with some files completed in 24 hours, cut operational costs by more than half, improved underwriting quality, strengthened broker relationships, and contributed to a 15% increase in business volume.