Case Study: a gaming startup in Tel Aviv achieves high-quality inbound customer support with Flatworld Solutions

Game Startup in the World avoids escalations with Flatworld Solutions

Flatworld Solutions provided inbound customer support services to a fast-growing game startup in the world, based in Tel Aviv. The startup needed a reliable partner to deliver high-quality support through the Zendesk platform, requiring proactive and experienced agents who could handle pressure and complex customer queries.

To meet this challenge, Flatworld Solutions sourced and deployed qualified agents. They developed initial training materials from FAQs, supplemented by the client's on-the-job training. The agents delivered consistent performance, completing all tasks within the required turnaround time. As a result, Flatworld Solutions achieved zero customer escalations, leading to an ongoing contract and a referral to another client from the startup.