Case Study: Medical Billing Consulting Firm improves cash flow and reduces A/R with Flatworld Solutions

FWS provided medical billing support to the largest us-based medical billing services administrator

Medical Billing Consulting Firm, the largest US-based third-party medical billing services administrator, turned to Flatworld Solutions to support three key processes: eligibility and benefits verification, pre-authorization, and A/R follow-up for 100+ medical billing accounts. The main challenge was managing sleep study billing requirements within a two-day turnaround while reducing denials caused by limited specialty knowledge and documentation complexity.

Flatworld Solutions responded by creating a dedicated medical billing team, shifting support to EST, holding daily review meetings to build sleep study expertise, and performing root-cause analysis to reduce entry-level errors and denials. As a result, eligibility and benefits verification was completed on time, A/R load decreased month over month, and the client achieved improved satisfaction and business growth.