Case Study: Leading International Package Delivery Service Provider improves customer satisfaction with Flatworld Solutions' live chat web portal

Fws integrated live chat on a web portal to facilitate cash on delivery & upi payments

Flatworld Solutions worked with a leading international package delivery service provider based in the United States that also offers supply chain management solutions. The customer needed a reliable partner to build a new web portal initiative with integrated live chat so it could support cash on delivery and UPI payments, and none of the off-the-shelf products on the market fit its requirements.

Flatworld Solutions developed a dedicated web portal with live chat functionality that enabled direct customer interaction and provided step-by-step payment assistance. The solution improved customer interaction and retention, added UPI and cash-on-delivery payment options, and increased customer satisfaction and the customer base.