Case Study: Emergency Healthcare Clinic Improves Cash Flow with Flatworld Solutions Full Service Billing and AR Support

Full Service Billing for an Urgent Care Practice

Emergency Healthcare Clinic, an urgent care practice, was struggling to keep up with accounts receivables and medical billing because they did not have dedicated staff to manage the workload. This led to irregular cash flow, older outstanding claims, and less time for patient care, so they turned to Flatworld Solutions for offshore full service billing and AR support.

Flatworld Solutions assigned a dedicated billing team, including AR specialists, medical billing experts, coding professionals, and an account manager, to resolve unpaid, underpaid, and denied claims and ensure billing was completed within 24 hours. Within six months, the clinic reduced average AR days from 34 to 20 and improved collections from 53% to 61% overall, with collections reaching 65% by November 2008, while also improving cash flow and reducing administrative burden.