Case Study: Software Product Development Company reduces delivery delays with Flatworld Solutions

FTE Solution Provided to a Software Company

Software Product Development Company, a South Africa–based software firm with more than 500 employees, was developing a call center operations software product but struggling to keep delivery schedules on track and meet committed timelines. It turned to Flatworld Solutions for offshore software development support, including developers, testers, and QA analysts with relevant call center software experience.

Flatworld Solutions built a dedicated team aligned to the client’s time zone, upgraded skills to match the project needs, secured the source code repository, and tracked work progress closely through daily updates and hour reporting. The result was on-time product delivery, reduced testing costs, and stronger product quality, and the customer has since outsourced two additional projects to Flatworld Solutions.